Xbox Live support…. GRRRRRR

So, I have a subscription card that I picked up last year… in fact I picked up 2 of them last year.  I used one at that point and figured I would use the other one later.  Big mistake.

Here’s what I’ve been told at this point.  I should set up an account on my original Xbox and use the card on that account and then migrate that account to my Xbox 360… good bye Gamertag.

They were able to look up the code and see that it is valid, and that it hasn’t been redeemed… but they wouldn’t just apply it to my account…  Why?  I have no idea.

If anyone has a contact at Microsoft that might be able to help me with this, I’d appreciate the info.  Right now I’m stuck with a Silver account… and since Xbox Live is pretty much down right now, there is precious little that I can do with my account anyway… but I’d like to get this resolved as quickly as possible.

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